Ordering

Where to shop

All items are exclusively sold online at www.kurvwear.com

 

Order Processing

Orders are processed pending item availability and payment approval.

Due to high demand periods, the availability of a product may be subject to change prior to payment approval and order confirmation. In which case, the customer will be presented with the opportunity to be pre-order and/or placed on a waitlist.

All orders places between Monday – Friday will be processed and shipped within 1-2 business days.

All orders placed on weekends and public holidays will be processed and shipped on the following business day.

 

Order Tracking Information

Upon order confirmation, an email will be sent to your nominated email address by Kurvwear where you will be updated about your shipment’s status.

In an occasion where your order is sent in several shipments, a separate email notification will be sent containing tracking details for each shipment.

 

Updating Orders

Due to the fact that the orders begin processing immediately upon order confirmation, orders cannot be changed or edited.

If you would like to add an item to an order, please place a separate order.

Feel free to contact help@kurvwear.com or more information.

 

Customer Order Cancellation Request 

All orders are fulfilled from Monday to Friday during business hours 8:00 am - 4:00 pm CST on the same day or next business day. 

Although our customer service team strives to action requests with urgency, occasionally the order fulfilment process is completed before order cancellation can be processed.

In the situation where your order has been fulfilled & in transit, please note that you are eligible for a return & refund once the goods are been received. Please refer to our Return & Refund policy for more information. 

You may contact the carrier and request for your order to be re-directed back to the sender, Kurvwear, as well. 

Orders cannot be cancelled and returns/refunds cannot be processed while the order is still in transit. 

Order Cancellation by Kurvwear

In certain unforeseen events during high volume periods, inventory for selected goods may have sold out.

In an event where an order cancellation notification had been received after payment confirmation & order placement, all charges for the cancelled item will be refunded.

In an event where an order cancellation notification is received prior to payment confirmation & order placement, please try to place your order again, pre order the item, or, sign up to the waitlist. For more information or assistance, please contact help@kurvwear.com

 

Changing Shipping Addresses

Unfortunately, shipping addresses cannot be changed once orders are placed. The items will be shipped to the shipping address entered during checkout.

For more information, please contact help@kurvwear.com