Frequently Asked Questions

All orders placed between Monday – Sunday (EST) will be fulfilled in 1-3 business days. 

Due to high demand periods, product availability at certain facilities may be subject to change. In this case, you will be contacted via email with a list of alternative sizes/colours available in the facility closest to you. Otherwise, you can choose to have your order shipped from a different facility using the chosen shipping method (standard shipping or express shipping).  

In a situation where we don’t hear back from you for 5 business days, we will ship your order from a different facility using the shipping method chosen (standard shipping or express shipping). 

Upon order confirmation, an email will be sent to your nominated email address by Kurvwear where you will be updated about your shipment’s status. You will be provided with a tracking number & a tracking link.  

If you need any further help tracking your order, please contact our customer support team at help@kurvwear.com. We aim to get back to you in 24-48 hours.

All orders are fulfilled by Kurvwear in 1-3 business days. The tracking information is sent to you on the same day that the carrier receives the parcel.  

Once the carrier is in possession of the item, we have little control over their shipping processes/speed. That being said, please contact our customer support team at help@kurvwear.com and we will reach out to the carrier and internally resolve the issue. We aim to get back to you in 24-48 hours.  

All orders are fulfilled by Kurvwear in 1-3 business days. The tracking information is sent to you on the same day that the carrier receives the parcel.  

If you suspect that your order has been misplaced by the carrier during transit, please contact us. Once the carrier is in possession of the item, we have little control over their shipping processes. That being said, please contact our customer support team at help@kurvwear.com and we will reach out to the carrier and we will internally resolve the issue.  

In a situation where your order has been misplaced by the carrier, these are the following steps that will be taken: 

• We will contact the carrier and file an investigation to locate your parcel.  
• The investigation number will be shared with you by our customer support team for reference.  
• You will be updated by our customer support team with every update we receive regarding your order/investigation.  
• Once your order is located, it will automatically be shipped to the shipping address entered.  
• If the carrier is unable to locate the parcel, you will be refunded for your order via your original payment method. Alternatively, we can re-ship your order to you.  
• Order cancellations, refunds or reshipments cannot be processed until the investigation has been completed.  

Please note that although the misplacement of orders is a rare occurrence, this is something that isn’t in our control. Shipping carriers handle millions of shipments each day & once your order is handed over to the carrier, we have little control over the carrier’s handling processes. We will do everything we can to resolve this for you in a timely manner.  

If you would like to speak to our customer support team about this, please contact help@kurvwear.com. We aim to get back to you in 24-48 hours.  

All orders are shipped with signature required upon delivery. We do this so that we can identify who has your order in a situation like this. These are the following steps that will be taken to retrieve your order:  

• We will contact the carrier and file an investigation to locate your parcel.  
• The investigation number will be shared with you by our customer support team for reference.  
• Most carriers investigate parcels by going back to the recipient upon delivery to retrieve the shipment.  
• You will be updated by our customer support team with every update we receive regarding your order/investigation.  
• Once your order is located, it will automatically be redirected to the shipping address entered. If you have entered an incorrect shipping address to begin with, please inform both us and the carrier.  
• Order cancellations, refunds or reshipments cannot be processed until the investigation has been completed. 

Please note that each situation will be dealt with on a case-by-case basis by our customer support team & the carrier. If the tracking of your order says ‘delivered’ but you haven’t received it, please contact help@kurvwear.com. We aim to get back to you in 24-48 hours. 

Due to the fact that the orders begin processing immediately upon order confirmation, orders cannot be changed or edited.  

If you would like to add an item to an order, please place a separate order. For any assistance with this, please contact our customer support team at help@kurvwear.com. We aim to get back to you in 24-48 hours. 

Due to the fact that the orders begin processing immediately upon order confirmation, shipping addresses cannot be changed once the order is placed. Your order will be shipped to the shipping address that was entered at checkout.  

Since most shipping carriers offer parcel redirection services, please contact the shipping carrier directly and request for your order to be redirected to the address of your choice.  

Please contact our customer support team at help@kurvwear.com for assistance with this. We aim to get back to you in 24-48 hours. 

Order processing begins on the same business day that the order is placed. Although our customer support team strives to respond to all messages within 24-48 hours, occasionally the order fulfilment process has already begun due to the difference in time zones.  

In a situation where your order has been fulfilled & in transit, please note that you are eligible for a return & refund once the goods are received. Please refer to our Return & Refund policy for more information.  

Another option is that you may contact the carrier and request for your order to be re-directed back to us as well. Please advise the carrier to re-direct the shipment back to the ‘ship from’ address.  

Orders cannot be cancelled and returns/refunds cannot be processed while the order is being processed or still in transit. The order will be shipped to the nominated shipping address. Please return your order to us once received or request the carrier to redirect the order to our facility. Once the order is received & inspected by our team, the refund will be processed.  

If you need any further help with this, please contact our customer support team at help@kurvwear.com. We aim to get back to you in 24-48 hours. 

In certain unforeseen events during high volume periods, inventory for selected goods may have sold out. 

Please note that since we have different facilities across the world, if the selected goods are out of stock in one location, we will most likely organize for your order to be shipped from a different facility. Please  

In an event where the selected goods are out of stock in all facilities; an order cancellation notification will be sent & all charges for the cancelled item will be refunded. 

In an event where the order cancellation notification is received prior to payment confirmation & order placement, please try to place your order again, pre order the item, or, sign up to the waitlist. 

If you need any further help with this, please contact our customer support team at help@kurvwear.com. We aim to get back to you in 24-48 hours.